Customer complaint
Complaints and disputes.
It installs as-is in bxFlow, with its steps, roles and approvals — to adjust to your organization rather than build from scratch.
The flow
- 1StartNew complaint
- Register
- Cancel
- 2StepAnalysis
- Analyze and handle
- 3StepHandling
- Escalate
- Close
- 4StepEscalated to management
- Approve
- Reject
- 5EndClosed
- 6EndRejected
- 7EndCanceled
Customizable without development
A step to add, an approver to change, a field to show or hide: your business teams do it themselves, in the configuration — no development, no waiting.
Deployment
Hosted by us or installed on your servers, your choice — the same software either way. Interface available in French, English and Spanish.
Related processes
Support ticket
Requests, incidents and bugs
The flow4 steps
- New ticket
- Triage
- In progress
+ 1 more steps
Risk limit breach request
Authorization to exceed a risk limit — counterparty, sector, country
The flow3 steps · 1 roles
- Request
- Risk analysis
- Committee decision
Exceptional credit approval
Credit granted outside policy — rate, term, loan-to-value, collateral
The flow3 steps · 1 roles
- File preparation
- Credit risk analysis
- Credit committee
Delegation of authority
Granting, changing or withdrawing a delegation of authority or signature
The flow4 steps · 1 roles
- Request
- Incompatibility check
- Executive approval
+ 1 more steps
Want to see this process in bxFlow?
We adapt it to your organization and show it to you in a demo.