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bxFlow
Process catalogue

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More than 70 processes delivered with their steps, roles and approvals. You adjust them to your organisation instead of building them, and we add the ones you are missing.

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71 processes

Compliance and risk

Internal audits

Planning internal audits and tracking corrective actions

The flow4 steps

  1. Planning
  2. Fieldwork
  3. Report approval

+ 1 more steps

Compliance and risk

Suspicious activity report

AML/CFT reporting of an unusual transaction by an employee, compliance analysis, and a filing decision to the national Financial Intelligence Unit (FIU) — CENTIF in the UEMOA zone, ANIF in the CEMAC zone, UTRF in Morocco.

The flow4 steps · 1 roles

  1. Report drafting
  2. Compliance analysis
  3. Filing decision

+ 1 more steps

Compliance and risk

Client onboarding (KYC)

Opening a business relationship

The flow4 steps · 1 roles

  1. File collection
  2. Document verification
  3. Screening and scoring

+ 1 more steps

Compliance and risk

Periodic KYC review

Updating the client knowledge file at the interval set by the segment

The flow4 steps · 1 roles

  1. Review planning
  2. Collection from the client
  3. Analysis and re-rating

+ 1 more steps

Compliance and risk

High-risk client approval (PEP)

Escalation of a politically exposed or high-risk client

The flow3 steps · 1 roles

  1. Case referral
  2. Compliance analysis
  3. Executive approval
Compliance and risk

Conflict of interest disclosure

Disclosure of a potential or actual conflict of interest

The flow3 steps · 1 roles

  1. Disclosure
  2. Manager review
  3. Ethics officer review
Compliance and risk

Gift and hospitality disclosure

Disclosure of a gift or invitation received or offered

The flow3 steps · 1 roles

  1. Disclosure
  2. Threshold check
  3. Ethics officer decision
Compliance and risk

New product committee

Review of a new product, service or distribution channel

The flow4 steps · 2 roles

  1. Scoping
  2. Risk review
  3. Compliance and legal review

+ 1 more steps

Compliance and risk

Regulatory review

Taking a new regulatory text into account

The flow4 steps · 1 roles

  1. Watch
  2. Impact analysis
  3. Compliance plan

+ 1 more steps

Compliance and risk

Operational incident report

Collecting an operational incident under the Basel taxonomy

The flow4 steps · 1 roles

  1. Incident reporting
  2. Assessment and costing
  3. Analysis and action plan

+ 1 more steps

Compliance and risk

Risk self-assessment (RCSA)

Self-assessment of risks and controls by entity

The flow4 steps · 1 roles

  1. Campaign launch
  2. Self-assessment by the entity
  3. Risk challenge

+ 1 more steps

Compliance and risk

Permanent control campaign

Running a second-line control from the plan

The flow4 steps · 1 roles

  1. Planning
  2. Control execution
  3. Risk supervision

+ 1 more steps

Compliance and risk

Audit recommendation follow-up

Following a recommendation from internal audit or inspection

The flow4 steps · 1 roles

  1. Recording
  2. Action plan
  3. Implementation

+ 1 more steps

Banking, insurance and clients

Support ticket

Requests, incidents and bugs

The flow4 steps

  1. New ticket
  2. Triage
  3. In progress

+ 1 more steps

Banking, insurance and clients

Customer complaint

Complaints and disputes

The flow4 steps

  1. New complaint
  2. Analysis
  3. Handling

+ 1 more steps

Banking, insurance and clients

Risk limit breach request

Authorization to exceed a risk limit — counterparty, sector, country

The flow3 steps · 1 roles

  1. Request
  2. Risk analysis
  3. Committee decision
Banking, insurance and clients

Exceptional credit approval

Credit granted outside policy — rate, term, loan-to-value, collateral

The flow3 steps · 1 roles

  1. File preparation
  2. Credit risk analysis
  3. Credit committee
Banking, insurance and clients

Delegation of authority

Granting, changing or withdrawing a delegation of authority or signature

The flow4 steps · 1 roles

  1. Request
  2. Incompatibility check
  3. Executive approval

+ 1 more steps

Banking, insurance and clients

Complex claims handling

Handling a high-stakes claim — large amount, several victims, suspected fraud

The flow4 steps · 1 roles

  1. Claim reporting
  2. Assessment
  3. Cover analysis

+ 1 more steps

Banking, insurance and clients

Exceptional settlement approval

Settlement outside the contract or scale — goodwill, cap exceeded

The flow3 steps · 1 roles

  1. Request
  2. Technical review
  3. Executive decision
Banking, insurance and clients

Broker accreditation

Accrediting an insurance intermediary

The flow4 steps · 1 roles

  1. Application
  2. License verification
  3. Compliance check

+ 1 more steps

Banking, insurance and clients

Merchant accreditation

Reviewing a merchant's application for card acquiring

The flow4 steps · 1 roles

  1. Application filing
  2. Application review
  3. Compliance check

+ 1 more steps

Banking, insurance and clients

Card terminal installation

Deploying a payment terminal at an accredited merchant

The flow4 steps

  1. Installation request
  2. Equipment preparation
  3. On-site installation

+ 1 more steps

Banking, insurance and clients

Card transaction dispute

Handling a cardholder's dispute over a transaction

The flow4 steps

  1. Dispute intake
  2. Dispute analysis
  3. Scheme investigation

+ 1 more steps

Banking, insurance and clients

Chargeback handling

Acquirer handling of a chargeback notified by the scheme

The flow4 steps

  1. Scheme notification
  2. Chargeback assessment
  3. Merchant evidence collection

+ 1 more steps

Banking, insurance and clients

ATM installation or relocation

Installing, relocating or replacing a cash machine

The flow4 steps

  1. Need definition
  2. Site survey
  3. Investment approval

+ 1 more steps

Finance

Expense report

Submission and reimbursement of business expenses

The flow4 steps

  1. New report
  2. Accounting check
  3. Senior management approval

+ 1 more steps

Finance

Spend commitment approval

Prior authorization of a budget commitment

The flow3 steps · 1 roles

  1. Commitment request
  2. Budget check
  3. Approval by delegation
Finance

Supplier invoice approval

Checking an incoming invoice

The flow4 steps · 1 roles

  1. Invoice intake
  2. Service confirmation
  3. Accounting check

+ 1 more steps

Finance

Supplier bank details change

Creating a third party or changing its bank details, with mandatory call-back

The flow3 steps · 1 roles

  1. Request
  2. Call-back and verification
  3. Dual approval
Finance

Payment order approval

Four-eyes approval circuit for a payment order

The flow3 steps · 1 roles

  1. Order entry
  2. Treasury check
  3. Signature
Finance

Exceptional payment request

Payment outside the normal circuit — urgency, no purchase order, off schedule

The flow3 steps · 1 roles

  1. Request
  2. Finance review
  3. Executive arbitration
Operations

Internal policy approval

Life cycle of the internal documentation

The flow4 steps · 1 roles

  1. Drafting
  2. Compliance and legal review
  3. Senior management approval

+ 1 more steps

Operations

Major incident

Crisis management of a critical incident

The flow4 steps

  1. Incident reporting
  2. Assessment and crisis team
  3. Service restoration

+ 1 more steps

Operations

Problem management

Finding the root cause of recurring incidents

The flow4 steps

  1. Case opening
  2. Root cause analysis
  3. Permanent fix

+ 1 more steps

Operations

Access badge request

Issuing, renewing or deactivating a site access badge

The flow4 steps · 1 roles

  1. Request
  2. Manager approval
  3. Security approval

+ 1 more steps

Operations

Equipment request

Issuing IT equipment, furniture or supplies

The flow4 steps

  1. Need definition
  2. Budget approval
  3. Stock check

+ 1 more steps

Operations

Meeting room booking

Booking a room with its equipment and logistics

The flow3 steps

  1. Booking request
  2. Availability check
  3. Room preparation
Operations

Company vehicle request

Making a fleet vehicle available

The flow4 steps

  1. Assignment request
  2. Travel approval
  3. Vehicle allocation

+ 1 more steps

Operations

Building maintenance request

Reporting and handling a fault on a site

The flow4 steps

  1. Issue reporting
  2. Diagnosis
  3. Works approval

+ 1 more steps

Procurement

Purchase request

Purchase approval circuit

The flow4 steps

  1. New request
  2. Line manager approval
  3. Second-level approval (high amount)

+ 1 more steps

Procurement

Supplier contracts

Reviewing and securing supplier contracts before signature

The flow4 steps

  1. Contract filing
  2. Legal review
  3. Financial approval

+ 1 more steps

Procurement

Supplier accreditation

Approving a new supplier

The flow4 steps · 1 roles

  1. Accreditation request
  2. Due diligence
  3. Third-party risk assessment

+ 1 more steps

Procurement

Periodic supplier review

Performance and risk review of an accredited supplier

The flow4 steps · 1 roles

  1. Review launch
  2. Rating by the requester
  3. Risk review

+ 1 more steps

Procurement

Tender and sourcing

Putting a purchasing need out to tender

The flow4 steps

  1. Preparation
  2. Market consultation
  3. Bid analysis

+ 1 more steps

IT and security

Access rights

Access requests to applications, databases and internal tools

The flow4 steps

  1. New request
  2. Manager approval
  3. Application owner approval

+ 1 more steps

IT and security

Application change management

Changes and releases on business applications

The flow5 steps

  1. Submission
  2. IT analysis
  3. Application owner approval

+ 2 more steps

IT and security

Security incident report

Handling an information security incident

The flow4 steps · 1 roles

  1. Incident reporting
  2. Assessment
  3. Handling and notification

+ 1 more steps

IT and security

Security exception approval

Request to deviate from a security policy rule

The flow3 steps · 1 roles

  1. Request
  2. CISO analysis
  3. Risk acceptance
IT and security

Access rights recertification

Recertification campaign of application access rights

The flow4 steps · 1 roles

  1. Campaign launch
  2. Manager review
  3. Access removal

+ 1 more steps

IT and security

New project request

Reviewing an IT project request

The flow4 steps

  1. Need definition
  2. Scoping and costing
  3. Prioritization

+ 1 more steps

IT and security

Architecture approval

Taking an architecture file to committee

The flow4 steps · 1 roles

  1. File submission
  2. Technical review
  3. Security review

+ 1 more steps

IT and security

Privileged account management

Granting privileged or emergency access

The flow4 steps · 1 roles

  1. Request
  2. CISO analysis
  3. Activation and revocation

+ 1 more steps

Legal

Internal legal requests

Requests addressed to the legal department

The flow4 steps

  1. Request
  2. Triage
  3. Legal review

+ 1 more steps

Legal

Litigation management

Opening and following a litigation file

The flow4 steps · 1 roles

  1. Case opening
  2. Legal assessment
  3. Proceedings monitoring

+ 1 more steps

Legal

Contract renewal or termination

Handling a contract deadline before notice expires

The flow4 steps · 1 roles

  1. Deadline alert
  2. Relationship review
  3. Arbitration

+ 1 more steps

HR

Leave request

Leave and absence requests

The flow2 steps

  1. New request
  2. Awaiting approval
HR

Employee onboarding

Bringing a new employee on board

The flow4 steps

  1. New arrival
  2. IT preparation
  3. HR welcome

+ 1 more steps

HR

Employee training

Training requests

The flow3 steps

  1. Training request
  2. Manager approval
  3. HR budget check
HR

Business travel

Assignments and business trips

The flow3 steps

  1. Travel request
  2. Manager approval
  3. Financial approval
HR

Recruitment campaign

From opening a position to the candidate joining

The flow5 steps

  1. Hiring need
  2. HR approval
  3. Budget approval

+ 2 more steps

HR

Annual reviews

Annual appraisal campaigns

The flow4 steps

  1. Campaign launch
  2. Manager interview
  3. Employee comment

+ 1 more steps

HR

Employee offboarding

Securing an employee's departure

The flow4 steps

  1. Launch
  2. Manager confirmation
  3. IT deactivation

+ 1 more steps

HR

Position opening request

Adding a position to the headcount plan

The flow4 steps · 1 roles

  1. Manager request
  2. HR review
  3. Budget check

+ 1 more steps

HR

Internal mobility and promotion

Application for a move or a promotion proposal

The flow4 steps

  1. Application or proposal
  2. Current manager review
  3. Receiving manager review

+ 1 more steps

HR

Probation period decision

Decision on the outcome of a probation period

The flow4 steps

  1. End-of-period alert
  2. Manager assessment
  3. HR review

+ 1 more steps

HR

External consultant management

Life cycle of an external contributor

The flow4 steps · 1 roles

  1. Onboarding request
  2. Security approval
  3. Assignment running

+ 1 more steps

HR

HR certificate request

Request for an employment, salary or attendance certificate

The flow3 steps

  1. Request
  2. Document issuance
  3. Handed to the employee
HR

Disciplinary action

Formal disciplinary procedure

The flow5 steps · 1 roles

  1. Report intake
  2. Legal assessment
  3. Preliminary interview

+ 2 more steps

HR

Workplace accident report

Reporting a workplace or commuting accident

The flow4 steps

  1. Accident reporting
  2. Findings and injuries
  3. Filing with the authority

+ 1 more steps

HR

Regulatory certification

Tracking the certifications required to hold a role

The flow4 steps

  1. Request
  2. Need approval
  3. Enrollment and exam

+ 1 more steps

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