Problem management
Finding the root cause of recurring incidents.
It installs as-is in bxFlow, with its steps, roles and approvals — to adjust to your organization rather than build from scratch.
The flow
- 1StartCase opening
- Start the analysis
- Cancel
- 2StepRoot cause analysis
- Approve
- Reject
- 3StepPermanent fix
- Approve
- Return for correction
- 4StepEffectiveness check
- Approve
- Return for correction
- 5EndProblem resolved
- 6EndRejected
- 7EndCanceled
Customizable without development
A step to add, an approver to change, a field to show or hide: your business teams do it themselves, in the configuration — no development, no waiting.
Deployment
Hosted by us or installed on your servers, your choice — the same software either way. Interface available in French, English and Spanish.
Related processes
Internal policy approval
Life cycle of the internal documentation
The flow4 steps · 1 roles
- Drafting
- Compliance and legal review
- Senior management approval
+ 1 more steps
Major incident
Crisis management of a critical incident
The flow4 steps
- Incident reporting
- Assessment and crisis team
- Service restoration
+ 1 more steps
Access badge request
Issuing, renewing or deactivating a site access badge
The flow4 steps · 1 roles
- Request
- Manager approval
- Security approval
+ 1 more steps
Equipment request
Issuing IT equipment, furniture or supplies
The flow4 steps
- Need definition
- Budget approval
- Stock check
+ 1 more steps
Want to see this process in bxFlow?
We adapt it to your organization and show it to you in a demo.