Card transaction dispute
Handling a cardholder's dispute over a transaction.
It installs as-is in bxFlow, with its steps, roles and approvals — to adjust to your organization rather than build from scratch.
The flow
- 1StartDispute intake
- Submit for analysis
- Cancel
- 2StepDispute analysis
- Eligible — investigate with the scheme
- Reject
- Cancel
- 3StepScheme investigation
- Response received — decide
- Reject
- Return for correction
- 4StepRefund decision
- Close the dispute
- Reject
- Return for correction
- 5EndDispute closed
- 6EndRejected
- 7EndCanceled
Customizable without development
A step to add, an approver to change, a field to show or hide: your business teams do it themselves, in the configuration — no development, no waiting.
Deployment
Hosted by us or installed on your servers, your choice — the same software either way. Interface available in French, English and Spanish.
Related processes
Support ticket
Requests, incidents and bugs
The flow4 steps
- New ticket
- Triage
- In progress
+ 1 more steps
Customer complaint
Complaints and disputes
The flow4 steps
- New complaint
- Analysis
- Handling
+ 1 more steps
Risk limit breach request
Authorization to exceed a risk limit — counterparty, sector, country
The flow3 steps · 1 roles
- Request
- Risk analysis
- Committee decision
Exceptional credit approval
Credit granted outside policy — rate, term, loan-to-value, collateral
The flow3 steps · 1 roles
- File preparation
- Credit risk analysis
- Credit committee
Want to see this process in bxFlow?
We adapt it to your organization and show it to you in a demo.